Absolute waste of time. Appt was at 9:30, arrived at 8 to fill out paperwork. Wasn't until around 9:45 when I was finally asked to fill out paperwork. And all for nothing because during our wait in a VERY small waiting room, a ridiculous amount of unruly, loud children arrived making my daughter very anxious. Finally at 10:45 we were called in and then turned away because my daughter was nervous and too scared to go in alone. She has autism which I informed the staff, but I guess they take no extra measures for disabled children. I should have guessed since just an hour earlier they had refused to see a child in a wheelchair. I don't know the whole story there, but that child's mother claimed it was because of her disability, and now I am inclined to believe her. Either way, the staff didn't even refer me to a specialist or anyone, or offer anything. Messed up visit. I've rescheduled with Ocean Dental and they informed me that if they can't work with my daughter that they will refer her to a specialist so that insurance will cover the visit. I should give this place zero stars but that isn't an option.
My son has been a patient here for going on 2 years. I have never had a scheduling problem and the receptionist was very helpful on the reminder call. She reminded me of my visit offered new patient paperwork information also what I was going to need the day of. They also informed me about your child not showing signs of sickness day of the visit. He went alone to the back, but when I mentioned my nervousness she quickly said I have the perfect assistant for your son her name was Kimberly. They were both very sweet and helpful. he came out with his bag of goodies so happy had no cavities and Dr.Summers was very helpful with suggestions during our after visit consultation. He has an upcoming appointment in the upcoming month.
Dr. Summers is wonderful and his staff is just as amazing. They are great with my son and make him feel comfortable when he is visiting the dentist. Once the child turns 3 years, they go back to see Dr. Summers without mom. My son is very hesitant and shy, but when he had to go see the dentist by himself he wasn't scared at all. He came out smiling too! They make sure to keep the parents well informed and gave me great information to keep my son's teeth healthy. Did you know that tap water is better for your teeth than bottled water is? Apparently tap water has fluoride in it.
We will never be taking our children here again. First time patient and my son felt uncomfortable going alone to the back. While he was in the back the staff told him he was "acting like a 4 year old." (He's 9) He couldn't breathe comfortably and with all the tools in his mouth. No wonder parents aren't allowed to go to the back! They treat kid's poorly.
First, I will say the service my children received was not bad at all. My complaint is with the policy they have NOT allowing parents to be present with their children being examined/worked on that are 3 years or older. I have a 3-year old daughter that I was VERY uncomfortable with her being alone in a room with total strangers. I voiced my concerns multiple times to multiple people on staff saying I wanted to be with her and was REFUSED that right. They told me many reasons WHY I could NOT be in the room with my child but still REFUSED me. My one job as a parent of a child is to PROTECT them and I feel they took that right from me. If you are uncomfortable with allowing your children (ages 3 years and up) to be seen alone, then this is NOT the dentist for you.
Dr Terry R Summers Dds is a US Dentist based in Corpus Christi, Texas. Dr Terry R Summers Dds is located at 5920 Saratoga Blvd #370, Corpus Christi, TX 78414, USA.
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