The pizza was really good and we ordered the garlic knots for the first time and they were even better. The only thing is when I checked the order it was missing the extras (pepporcinis & garlic sauces) I ordered. Luckily I picked it up and checked it so was able to get it without a hassle.
I ordered a single large pizza at 5:15pm for delivery about 3 miles away. Started calling an hour after the order was placed to see what happened to the delivery. Autobot answered the phone and put me on hold. While on hold I drove to the store. All the parking spaces in front of the store were taken by pizza delivery vehicles. Inside I was the only customer, one employee on the phone, several others in back. Waited a minute or two, still on hold, then took a look at the stack of pizza boxes on the shelf waiting to be delivered. An employee walked up and told me that I couldn't stand there... Heard something hit the floor to my right and looked to see the image on the photo. One of several food-caked cooking trays on the floor had reached the end of the oven conveyor and fallen onto the pile of trays already on the floor. If I hadn't already paid for the pizza I would have left it with them. Asked to speak with the manager. Told him the pizza was ordered over an hour earlier, and I was STILL HOLDING for someone to answer the phone. He reiterated that I couldn't have my pizza until I stepped back. Should have walked out. Not sure what I'll do with the $18 cold pizza... never again Papa John! Next visit will be from the health inspector.
Notorious for getting your carry out order wrong with other orders. Latest pizza had an additional topping... human hair.
We have been loyal customer to this particular Papa Johns due to its close proximity to our home. They have made mistakes in the past and have always been gracious and made up for it with some sort of credit or something. Tonight I placed an order online (this is how we always order from this Papa Johns) and then went by to pick it up. I was given a blank stare by the register operator when it was my turn to walk to the front of the line, so I gave my name and what I had ordered. The girl said my total was $27 and change. I explained to her that the total was $20.55, and re-iterated our order. She gave me the blank stare again and repeated that I owed her $27 and change. Thinking that I had made a mistake and mis-read my order, I immediately pulled out my phone and checked the email receipt that Papa Johns had sent me 10 minutes before. Sure enough, it read $20.55. I offered my phone to the girl across the counter, she barely glanced at it so I placed it down and pushed it towards her. I explained that it clearly read $20.55 and even zoomed in and pointed to the total so she could see it very easily. She looked at me again with the blank stare, and turned her monitor towards me, pointing at the screen and saying again, that I owed her $27 and change. Her monitor read $27 and change, I do not have any idea how, and that was none of my concern. So I told her my order (again) and pointed to my phone (again) and told her (again) that I wasn't going to be overcharged for my pizza, that it would have to be changed. She then gave a sarcastic laugh, and said flatly, "NO". I shrugged, turned around and walked out of the store. I went to a local grocery store for pizza for my family. I am writing Papa Johns as soon as I finish this review. Treating customers like this store did is completely un-acceptable. This store deserves nothing more than a poor review to warn other potential customers away before they are treated this poorly.
Working hard after Harvey and all with a smile and excellent customer service. Pizza was great as always!
Shame zero stars isn't an option! Health inspectors will be dropping by soon.
Papa John S Pizza is a US Meal Delivery based in Corpus Christi, Texas. Papa John S Pizza is located at 522 Everhart Rd, Corpus Christi, TX 78411, USA.
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