I thought that in fairness I would discuss the matter with the Manager; but the manager was just too busy to talk to me. I seem to have no other choice but to go elsewhere.
Had to park at end of building. No problem. Am handicapped and walking is difficult. So walked by open doors and was told by security people that it was an exit not an entrance. Entrance was at end of building. Fortunately Home Depot is 2 blocks down street. Lowe's just lost a $400+ sale.
I would like to compliment Jess and Martin on their work to install my washer and dryer and range. Very good job, guys. Most of the folks at the Lowe's here in Corpus Christi seem to do their best to help you. I would also like to thank Dana for helping me get the newer discounted price for the gas range I had purchased a week before. Thank you to all at the Corpus Christi Lowes.
I have shopped at this store for years, until they began enforcing the rule to not enter through the exit. I am disabled, I can walk but not far. I enter through the exit to save steps only. I could use a motorized cart, but they are usually not available. I will shop at Home depot from now on, I am sorry to leave but no other accomidation has been made for customers like myself.
They need to learn how to train their associates the same way. I ordered something before work so I sent my wife to pick it up when it was ready. She was attending a party down the street so after it was over she went to the store. The associate, Vilma told my wife she needed her ID to pick up the merchandise even though she has never been asked for it before on pickups. My wife asked her why she needed to present her Id when her husbands name is on the order. Vilma states they need it to verify. So my wife went all the way home on the other side of town to grab her license. When she goes back in to pick it up she is helped by two other associates. They give her the merchandise and let her leave. It was obvious that her ID was not needed yet vilma insisted on it and made my wife waste her time and gas going back and forth. Completely upset with this experience train your associates properly or my wife or I will never be returning.
Went to Lowe's today to buy a rug. They had an madcap full of odds and end, a mixed variety of rugs in an end cap and most of them were not priced. I looked for assistance because there was no one in the department. I found a lady but she worked at anther department so she called the salesman named Michael. She told him i needed help and he said he would be there in a few minutes so patiently waited. He eventually came to the department and man asked for help and he went to go help him. I told him i had been waiti by since the lady called him and he said spoke to the man first therefore he was going to help him. Any store that has good customer service training knows how to work around situations like this. Michael was rude. The way he spoke to me was very demeaning.
Lowe S Home Improvement is a US Hardware Store based in Corpus Christi, Texas. Lowe S Home Improvement is located at 1530 Airline Rd, Corpus Christi, TX 78412, USA.
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