I got exactly what I wanted, they told me discounts they had going on and had a non pushy sales person.
They have very poor customer service. I had ordered a ring when I came in I was not notified and when I received the ring the spelling was wrong they ordered another ring to fix what was messed up it's already been a month the ring should have been in called to check and I get hung up on multiple times .
Turned in my grandmother wedding ring to het soldered they broke it lost stones then said i gave it ro them like that. And refused to make all repairers
I bought jewlery from zales. Everyone pays sometimes alot of money for jewelry and expect it to be taking care. My engagement ring came back the wrong size and my wedding band wasn't engraved, as promised. They sent my wedding back another two times because it's policy that they have to send it, I couldn't drop it off at their repair shop. Even though, it would have been convenient, so I could tell them exactly what was suppose to be done. I won't be purchasing from this zales again. Their customer service is a "1". Even when you stay come with a good attitude. In the end they try to make you feel like it's your fault not theirs. But I'm not the one behind the counter typing in the repairs. They also don't call you when your repair is in.
Zales is a US Jewelry Store based in Corpus Christi, Texas. Zales is located at 5488 S Padre Island Dr, Corpus Christi, TX 78411, USA.
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