I started doing business with Pest Fog 4 years ago, and was very pleased with the quarterly service I received. Then ABC took over and service continued to be good for a while. Then about 2 months ago they started scheduling me every 6 weeks, when I called and questioned the change in scheduling the lady looked it up and realized a mistake had been made and corrected the mistake, placing me back on my normal schedule. Then the next quarter it happened yet again, but this time when I called I was told that I have always been on a 6 week schedule since I started the service, which of course was not the case, as they were sending me the reminders every 3 months, and I tried to tell her that, to which I was told if I wanted quarterly service I would be charged more money because their products only last for 6 weeks. Funny how all of a sudden the same product I was getting every 3 months now only lasted for 6 weeks….hummm.
The service when they came out was excellent. They answered every question I had, before and during treatment; the inspector was on time and thorough and considerate (even bringing in our herbs just to be on the safe side!). He gave me a full run-down of everything he did. I am very pleased.
Eta: it is now the end of October and I have had ABC PEST CONTROL out to my house every 10 days since leaving my review. They have been diligently trying to get rid of my pest problem but I still see roaches in my kitchen EVERY DAY ALL DAY. The problem is not fixed, I am not satisfied. To top this off, I gota phone call today telling me that I owe more money for them to be out here today! WHAT?! YOU HAVEN'T FIXED THE PROBLEM NOT EVEN CLOSE!!! I called you out here before I even moved into the house so that it could be taken care of prior to move in because I have Toby children and an infant! Here we are months later with ungodly amounts of roaches that you promised to rid me of and now you say I owe you more money? You haven't done your job yet... no I don't think so. Satisfaction garuntee my a**. The woman who called days she is the supervisor but the 2 other people I've spoken with were men who also claimed too be management. I dont know If this is miscommunication or no notes on my file but I'm not paying extra for a job not done right.
We contacted this company to take care of roaches in our home before moving in. We paid over $220 to rid our home of all the posts and it included a "warranty" or "satisfaction garuntee" I've had them cone to my home every 2 weeks for the past 2 months because the problem has not been resolved and I feel that the roaches are worse now than before. Additionally, when they sprayed my yard for ants the ants just migrated inside into the bathrooms. My house is clean, the pests were here before we were. I am far from satisfied and I'm getting really upset that in going to have to pay a different company to do the job that ABC claimed they could do. Thumbs down. I will not be recommending them to anyone.
So far soooo good. They came and took care of my pest issue with terrific customer service! We had a small payment issue, but their customer service office was able to resolve the problem by the next day. I would definitely recommend!
I told the lady that maybe it was time for me to find another company as it was obvious to me that they perhaps have changed to cheaper products and were charging me the same amount for them.
ABC needs to improve their customer support policies. I paid $195 ($211 w/tax) for a one-time inspection and treatment for ants two months ago. Home inspection last week reported finding Carpenter ants. The best ABC pest could offer was to that I pay $195 again for another one time treatment since their one time treatment is good for only 30 days. Even spoke with a supervisor, Chip. What a shame, could not recommend company based upon their weak customer support policies.
Edit to add: after posting this review I received a phone call from their team to apologize for the problem not being resolved like we'd hoped and that they will be in contact with me to make further attempts with different means to attack our infestation. In the visits we had they used a bait that is not working for us so they are going to try something new for us. They are honoring their warranty and show awesome customer service. I will update my review again following the next attempt at extermination. We really hope they are able to figure out what can rid our home of these pests.
I then get a reminder card in the mail that my service treatment was overdue and to please call and schedule an appointment. So I called and told the lady I canceled my service, she asked if I would like to speak to a manager, I said I would love to, she comes back on the line and tells me the manager was on another call and would call me back that was weeks ago and no call back. They could care less about customer service I would not waste my time doing business with this company and with all the new growth currently going on in our area I cannot and will not recommend this company to incoming home owners.
After talking to other ABC customers that have had nothing but repeated billing nightmares with them, it shows me that they just don’t know what they are doing on any level and reinforces my decision the drop this company. they don't even deserve the one star I have to give them in order to make this post!
Abc Home Commercial Services is a US Plumber based in Corpus Christi, Texas. Abc Home Commercial Services is located at 1424 Bonita St, Corpus Christi, TX 78404, USA.
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