I used Banfield for the fifteen years my German Shepherd was alive, and my parents used them before this. Last year, my dog was diagnosed with heart worms at his yearly checkup - Banfield proceeded to tell me I would need to upgrade my insurance and that treatment would be thousands of dollars. The Baldwin Vet, treated my dog incredibly for 1/8 of the price. I have always known that they are expensive so I took this with a grain of salt. However, 5 months later, I had to put my dog down because of GDV. I was devastated. About a week later my father called on my behalf to cancel his insurance to which they responded that I owe them over $300 as a cancellation fee. Either that, or continue to pay them until my contract was up. I was not cancelling too cancel, my dog died. They said it was for the treatment that he had received - the yearly check up and tests - the checkups that I paid monthly fees for him to get. Always on time, for 15 years. I cannot believe that a company would treat the death of an animal as a contract breech. I was already upset beyond words about my Romeo - and they just added salt to the wound.
Customer service leaves a lot to be wanted, the staff puts on fake smiles and laughs but don't have basic customer service skills or a desire to help.
The ladies that helped us were very patient and supportive. They listened to all of my concerns and didn't rush me out. Plus, you can tell they love and care about animals and aren't just doing it for a job.
I really love this place when I first started using them 4 years ago. But I have started in realize that they are basically there for well dig care. Twice this month I needed assistance and to no avail, I didn't get help. I have decided that they are not dedicated to the customers and the pets that pay the monthly fee. I will tell everyone to go somewhere else. My dog needed more medication yesterday, no body ever returned my call yet.
They are terrible! Scam!! Always trying to push meds on our dog that wasn't needed!! And the meds that we did need, didn't work. We canceled the insurance with them and now they are saying we owe from December!! Really?! Now you tell us we owe you money? They wont give us the paperwork showing that we owe. DO NOT USE THEM!! Its a rip off!! ZERO STARS, I had to put a star because it wouldn't let me post without it...of course. We use Southside Animal Clinic now and they are FANTASTIC!! Nice, patient, and aren't trying to sell products that the animal doesn't need!! Never had a problem getting an appointment and the prices are great!!
Banfield Pet Hospital is a US Veterinary Care based in Corpus Christi, Texas. Banfield Pet Hospital is located at 5214 Blanche Moore Dr, Corpus Christi, TX 78411, USA.
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